Cookie policy

What this site keeps in your browser, what it sends to Google, and how to change your answer.

Last updated August 25, 2026

What this site stores

Some of what this site keeps in your browser is not a cookie at all. Your answer to the banner is local storage, which works the same way from your point of view — a small value saved on your device that is never sent anywhere unless a script reads it and sends it. The rest are real cookies. Here is everything.

  • Your answer to the cookie banner. Saved in local storage, with the date you answered. Clearing it brings the banner back.
  • Sign-in cookies. If you sign in, real first-party cookies are set to keep you signed in and are refreshed as you browse. Signing out clears them. Nothing is set for signed-out visitors.
  • Google Analytics cookies, when analytics is allowed. These are Google’s, not ours, and are what gives your browser a visitor identifier.

Wait alerts are not stored in your browser. Your alerts, their thresholds and any notification subscription live on our server, tied to your account. The privacy policy describes exactly what that involves.

Your choice

Analytics is optional and advertising is unused. Your answer is saved as soon as you change it here, but reload the page to make it fully take effect — the reason is in the three categories below.

Cookie categories: what each one covers, whether it is currently allowed, and how to change it
CategoryWhat it coversStatusChange this category
EssentialNeeded for the site to work at all. Your consent decision itself, and — if you sign in — the cookies that keep you signed in.
  • Your answer to this banner, saved in your browser
  • Sign-in session cookies, set only when you sign in
Always onCannot be turned off
AnalyticsGoogle Analytics. It sets its own cookies, gives your browser a visitor identifier, and reports a good deal more than page views to Google.
  • Google Analytics cookies (_ga and related)
  • Which office you clicked, its name, the wait shown and its distance from you
  • Scroll depth, time on the page and an engagement score when you leave
  • What you type into a search box here, and the phrase you searched on Google to get here
Declined
AdvertisingNothing uses this today. The site loads no advertising or conversion-tracking tag. The control exists so the answer is already recorded if that ever changes.
  • No advertising tag is loaded on this site
Declined

Start over

Forgets your answer entirely and resets Google’s consent signals to denied. The banner comes back on your next visit. Be aware this returns you to the unanswered state described below, which outside the EEA and the UK is not a quiet one — decline rather than clear if that is what you want.

The three categories

Essential

Your answer to the banner, and the sign-in cookies if you have an account and are signed in. Without the first the banner would ask on every page; without the second you could not stay signed in. Neither is used to track you across sites.

Analytics

Google Analytics. It sets Google’s cookies, assigns your browser an identifier, and reports a behavioural stream, not just page views: which office you clicked and how far away it was, when you opened the report or alert dialogs, how far you scrolled, how long you stayed, what you typed into a search box here, and the phrase you searched on Google if that is what brought you. The privacy policy lists it all.

Two things you should know about how this is currently wired, because neither works the way the controls above imply.

Until you answer the banner, the Google Analytics script loads anyway. In the EEA and the UK it starts with analytics and advertising storage denied. Everywhere else it starts with analytics storage granted, so Google may set its cookies and record a page view before you decline.

And declining takes full effect on your next page load rather than instantly: the listeners that collect those events are attached when the page loads and are not detached when you change your mind. Reload the page after declining. Turning analytics back on, likewise, applies from the next load.

Our own visit counter is separate and is not part of this category, because it stores nothing in your browser and holds no identifier: opening an office page records the office, the hour and the day of the week, and nothing else. It runs whether or not you allow analytics. The privacy policy sets out the whole record.

Advertising

Nothing uses this. The site loads no advertising, remarketing or conversion-tracking tag, and we do not sell data. The control exists so that your answer is already on file if that ever changes, and so the consent signal sent to Google reflects what you chose.

Browser controls

Your browser can block or clear this material regardless of what you choose here. Blocking site data will also sign you out and bring the banner back.

Something here not matching what you see? Tell us and we will fix the page or the code, whichever is wrong.